Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to share feedback on our coverage of real money online casinos in the US, this page explains how to reach us and what happens when you do.
How to Contact Us
Email is the most direct route to our team. We read every message personally and aim to reply within two working days. Reach us at [email protected].
To help us respond quickly and accurately, a little context goes a long way. Letting us know whether your message relates to a specific casino, a bonus term, a factual concern or something else entirely means we can get it to the right person without unnecessary back and forth.
What You Can Write to Us About
We welcome all kinds of messages. Some of the most common reasons readers contact us:
- Questions about our reviews — If something in our coverage of casinos like Spinblitz, MegaBonanza or Lone Star is unclear, or you want to understand how we assessed an editorial rating, just ask.
- Corrections and factual updates — Spotted a term, figure or detail that looks out of date or inaccurate? We take accuracy seriously and review every flag we receive.
- Bonus and payment queries — Our reviews cover Gold Coin and Sweeps Coin structures, welcome offers, wagering conditions and banking methods. If a specific offer or payment detail needs clarification, we are happy to help.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention it in your message and we will direct you to the appropriate support resources.
- Feedback and content suggestions — Have a topic you would like us to cover — such as new casino sites, state-by-state availability or payment method guides? Reader input genuinely shapes what we write next.
- Partnership and editorial enquiries — If you represent a brand or organisation and want to discuss how we might work together, introduce yourself and describe what you have in mind. We will consider all approaches on their merits.
Our Response Process
Every email is read by a real team member — we do not substitute automated replies for genuine responses. Once your message arrives, it is reviewed and directed to whoever is best placed to answer it.
Our usual turnaround is two working days. During particularly busy periods it may run a little longer, and we appreciate your patience when it does. You will always receive a substantive reply rather than a holding message.
A Note on Editorial Independence
Real Money Casino operates as an independent comparison site. Our rankings are based on editorial assessment — factors such as licensing, game range, bonus conditions, banking options and responsible gambling tools. Commercial relationships with casinos do not determine ranking position. If you have concerns about how a specific casino was assessed, we are open to discussing the reasoning behind our conclusions.
We review only licensed, regulated platforms available to US residents, and our content is fact-checked on a rolling basis. Reader corrections are one of the ways we keep that standard high.
Responsible Gambling Support
If gambling is no longer enjoyable, or if it is affecting your finances, relationships or wellbeing, please reach out for support. You do not need to contact us first — help is available directly from the following organisations:
- National Council on Problem Gambling (NCPG) — Call or text the helpline: 1-800-522-4700, available 24 hours a day.
- Gamblers Anonymous — Peer support meetings across the US and online at gamblersanonymous.org.
- State-level resources — Most states with regulated online gambling operate their own self-exclusion programmes and problem gambling helplines. Check your state gaming commission's website for local contacts.
If you mention a responsible gambling concern in your message to us, we will always include relevant support details in our reply.
What We Will Not Be Able to Help With
We are a comparison and review site, not a casino operator. That means we cannot access your account, process withdrawals, resolve disputes with a specific platform, or reverse account decisions made by any of the casinos we cover. For those issues, you will need to contact the casino's own support team directly — each platform we review provides customer support channels, typically live chat and email.
We also cannot offer legal or financial advice, and nothing on this site should be read as a guarantee of winnings or a prediction of outcomes. All casino games carry a built-in house edge, and results are never guaranteed.
Keeping Our Content Accurate
Our reviews cover a fast-moving space. Bonus offers change, payment methods are added or removed, and licensing conditions evolve. If you notice that something we have published no longer reflects what a casino is currently offering — whether that is a welcome package, a banking option or a platform's availability in your state — please flag it. We will verify and update promptly.
Reader feedback is one of the most reliable ways we catch details that need revisiting between scheduled review cycles. It is genuinely valued, not just acknowledged.
Thank you for taking the time to visit this page. We look forward to hearing from you at [email protected].